CHICAGO, Oct. 18, 2017 /PRNewswire/ -- Redwood Logistics (Redwood), a top-100 3PL provider and one of the fastest growing logistics companies in North America, announced today it has been selected by World's Finest Chocolate® as its transportation management partner.
As part of the partnership, Redwood — who was the first company to be named a Logistics Integrator through MercuryGate's new program — implemented a highly customized version of MercuryGate's transportation management system (TMS) across World's Finest Chocolate's warehouse, shipping and tracking operations for increased efficiency and added business intelligence. Redwood designed, executed and implemented three highly customized projects — including a tailored TMS solution, custom API for eCommerce transit calculation, and a brand new UI to allow employees and salespeople to view tracking information — within an abbreviated timeline of just over sixty days.
Redwood's TMS customizations for World's Finest Chocolate encompassed multiple integration interfaces, custom workflows, and dozens of carrier and warehouse users. The custom-built translation logic included in the TMS implementation was designed for World's Finest Chocolate to raise operational efficiency and to further improve customer service across a network of 16 warehouses using a customized rating and tracking user interface that is open and available to any user, with or without access to the TMS.
"The Redwood team was able to understand our business needs, custom-create our TMS and roll out the final implementation in a matter of months to meet our August deadline, which was impressive," said Kristee Mitchell, Vice President of Supply Chain Planning & Logistics for World's Finest Chocolate. "We are already receiving positive feedback from internal users and warehouse users, an early indicator of the partnership's success. This is the beginning of a great relationship with Redwood."
According to Mitchell, Redwood's accelerated implementation timeline and competitive cost model influenced the company's decision to choose Redwood for the partnership, as did the company's commitment to providing ongoing staff training and technical support to ensure the implementation's continued success. The rating and transit application developed by Redwood features a custom integration pattern that allows World's Finest Chocolate to track shipments in real time, a vital tool in providing the highest level of customer service.
"We customized our solutions and services to fit World's Finest Chocolate's day-to-day operations, a process that began with listening intently to key stakeholders within the organization and finding solutions to address their unique challenges," said Todd Berger, president and CEO, Redwood Logistics. "This collaborative process will continue throughout our partnership with World's Finest Chocolate and will allow us to continue to customize solutions for the company, even as its business needs evolve."
About Redwood Logistics
Chicago-based Redwood Logistics is a next-generation, strategically integrated logistics provider that believes every company's needs are unique. For more than 15 years, the company has been providing solutions for moving and managing freight and sharing its knowledge across North America. Redwood helps its customers be more successful in their end markets by applying talented and motivated people, proven processes and cutting-edge technologies to optimize their supply chain management efforts.
For more information, please visit us at www.redwoodlogistics.com.
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SOURCE Redwood Logistics
